Help Center

Product, Price & Warranty

Order Management, Delivery & Tracking

Returns and Refunds

Wallet

Other Topics

Product, Price & Warranty

Are all products on DealsnLots original?

Yes, all the products at DealnLots are Original, Imported and made for the Region A of the world.

Where are these products from what does region A of the world mean?

DealsnLots imports its own consignments from South East Asia, Far East and Europe. Therefore even though the product might be made in PRC, its made for the region A of the world as mentioned above.

Are all products on DealsnLots new and unused?

We have three primary product categories named A+, A, B+. Please visit the home page for further details.

Why the need to allocate products in different category such as A+, A, B+?

DealsnLots purchase products in bulk in the form of stocklot from different countries and regions in mix condition. Our QC team then diligently works to test and segregate the items in appropriate categories.

Is the price same for all product categories A+, A and B+?

Although DealsnLots aims to provide maximum value for money deals in the minimum possible prices, but NO the price of the products will vary as per the its product categorization. A+ offers the premium product hence the price of this category is highest. Similarly the second best category is A and hence its price is higher than B+ but lower than A+. And last but not the least B+ is the category designated for used items and hence its price is the lowest of all.

What price benefit do we get from DealsnLots?

The price benefit is immense since you will be getting a 100% branded and imported item. You will be getting at least 10% discount from the official price for Category A+. Discount of at least 20% will be available for products in Category A. And a discount of at least 30% will be available on products in Category B+. The prices may wary product to product as per its condition.

Will there be any variation in the price?

The price will vary as per the PKR valuation against foreign currencies as all the products are imported.

Why are some products only 1 in stock and not in bulk?

DealsnLots is stock-lot buyer and we purchase these lots in bulk, however these bulk lots include variety of different products which are not necessarily in quantity. Therefore at DealsnLots you wll find plenty of unique items. Someof which will be low in quantity and some will be high in quantity. But whatever the case we assure QUALITY over quantity.

Does DealsnLots offer any warranty for its products?

DealsnLots offers a 7 days checking warranty for all its products irrespective of its categories.

Are all the electronics product compatible for usage in Pakistan?

Yes, all the electronic products are of 220V and are tested for usage in Pakistan.

Are there any hidden costs or charges if I order from DealsnLots?

There are no hidden charges when you order from DealsnLots. All cost is 100% visible on the checkout page which includes Product Price + Shipment Charges.

Where can I find more detailed information about a product?

Information regarding your product is described in the “Key Features” section at the top of the product page.

The detailed information can be found under the “Description” tabs on the product pages.

Order Management, Delivery & Tracking

Do I need an account to shop on DealsnLots?

Yes, having a DealsnLots account helps us to make your shopping experience fast, secure and convenient. You can create your own DealsnLots account. For Account Creation on dealsnLots.com

Click here to create your account now!

How do I place an order?

Shopping on DealsnLots is easy ! Once you have found the product you want to buy, just follow the steps below:

  • Open DealsnLots Website.
  • Put the item title on “Search Bar”.
  • Click on the image of your desired item & Click on “Add To Cart” button.
  • Click on “View Cart” button top-right side on the  (Add quantity if required) & click on “Proceed To Checkout Button”.
  • Enter your registered Email Id & Password.
  • Enter your personal details like (Name/Contact Number/Shipping Address with City).
  • Confirm the order details and select your “Mode of Payment”.
  • Click on “Place Order”.
  • Your Order number will appear on your screen.

-Congratulations! your order has been placed.

How can I track my order?

We will send you regular updates about the status of your order via emails.

Click here to track your order

My order is delayed. What should I do?

We are sorry that your order is delayed.

You can always contact us via email at cs@dealsnlots.com, OR Whatsapp or FB Messenger (see the contact us button given below).

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please get in touch with us so we can look into the matter. You can reach our team.
Just email us at cs@dealsnlots.com or contact us via Whatsapp or FB Messenger.

What are the shipping charges?

Shipping rate is calculated is based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered.

Open cart and click Calculate Shipping put your address you will enable to see Shipping Fee:

Is my items shipped separately?

No. One order will be pack in package.

Does DealsnLots deliver all over Pakistan?

Yes, DealsnLots delivers all over Pakistan.

I found the package open and the product seal broken on delivery. What should I do?

You should refuse to accept an open package. However, if you do receive any such package which is open, severely damaged or tampered, please get in touch with us immediately.

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

Returns and Refunds

What is your return and exchange policy?
  • Returns can only be claimed within 7 days after receiving the parcel. Claim will be considered in case the product is non-functional, delivered in damaged condition, product is different from what is was displayed on the website or the product is incomplete.
  • Please return item with a copy of the invoice and mention the reason for returning the items.
  • Customer will get an option to either get full refund in the form of bank transfer/easy paisa OR the returned amount can be added instantly in your account wallet which can be redeemed later at any given point in time.
  • Delivery Charges for the returned will be borne by us.
  • Refund requests will be processed within 7 days after receiving the returned product.
Can I return my items after the return window as expired?

Sorry, returns are not possible after the 7 days return period.

Do I have to return all products in my order?

No, you do not have to return your whole order. It is fine just to return certain products.

Do I also get refunded the shipping charges when returning a product?

Yes, the refunded amount would also include the shipping amount you were charged.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to us.

How do I send goods back for return refund or exchange?
  1. Sign in to your Account, select Orders.
  2. Select the order you wish to return and click on the View button.
  3. Click on Return Order.
  4. Select products for return and fill in the Return Form then click on Submit button.
  5. Once we receive your claim, our QC team will be in contact with you with-in 24-48 hours.
  6. If, the claim is accepted, you will need to pack your parcel securely with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
  7. Wait for collection by our pick-up service
How do I pack my return parcel to make sure it arrives in adequate condition?

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Wallet

Where can you see your available balance?
  1. Click on My Account button, right-top corner.
  2. Click on My Wallet button.

You can see your available balance on this wallet page.

Can I withdraw amount from My Wallet?

No, You can only use it for you next purchase on.

Are there any charges for using the Wallet?
Not at all! My Wallet is just like your Wallet in your pocket. You may use it easily for shopping with us without any hidden charges.
What payment methods can be used to top-up My wallet?

Right now its available on CoD method only.

How to pay through My Wallet?

It’s easy! Follow the steps below:

  • Once you have have sufficient funds in your wallet.
  • Add a product to your cart
  • Select “My Wallet” as your payment method.

Other Topics

Rating and Reviews

What are Ratings & Reviews?

Our customers have the option of rating and reviewing their product experiences.

The customers can both leave star ratings and add text to describe what they liked or disliked about their experience.

How to write good reviews?

DO’S

  • Focus on the Product and its Features (esp. when uploading pictures)
  • Base the review on your own personal experience
  • Tell us why you feel a certain way about the product and it’s quality
  • Rate your products with Stars that define your experience (1 is lowest, 5 is highest)
  • Make your review as helpful and relevant as possible for other customers

DON’TS

  • Share fraudulent information about the product
  • Share irrelevant information in the reviews
  • Use profane, vulgar, obscene, derogatory, discriminating or threatening content
  • Upload vulgar, profane, irrelevant or pornographic images in reviews
  • Share anyone’s personal information
  • Include Non-DealsnLots URL
  • Upload copyrighted content
  • Ask for returns and refunds in the reviews

Privacy and Security

How do I report a listing infringement?

We are sorry if we unintentionally infringed your Intellectual Property Right.

We take these matters very seriously, you may send us an email to info@dealsnlots.com. We’ll take care of the rest.

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously.

If you’re a tech guru & you have found an issue which has a real world impact, you can report it to info@dealsnlots.com with the below details:

  • Steps to reproduce the bug/issue.
  • Your web browser/mobile browser’s name and version.
  • Screenshot/screen-cast (if any)