Return & Refund Policy

Returns 

Our returns policy lasts 7 days. If 7 days have gone by since delivery of your received your product, regrettably we can’t offer you a refund or exchange. The claim will be considered in case the product is non-functional, delivered in damaged condition, the product is different from what is was displayed on the website or the product is incomplete.

To be eligible for a return, your item must be in the same condition that you received it.

To complete your return, we require the invoice that was sent with your product.

How to Return? (if applicable)

In order to claim your return/refund you will need to follow the following steps:

  1. Click here for the refund form.
  2. Fill the Return Form then click on the Submit button.
  3. Once we receive your claim, our CS team will be in contact with you within 24-48 hours of working hours.
  4. If the claim is accepted, you will need to pack your parcel securely with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Invoice on top of the return package.
  5. Courier your product from any suitable courier company to the given address:
    D-283/B1, Quality Godown near Meezan Bank Shershah, SITE Area. Karachi 75730

How we Refund (when approved)
Once your return is received and inspected, we will contact you about your refund. (We will notify you of the approval or rejection of your refund.) 
If your return is approved, your refund will be deposited to your selected refund method (Select in Refund Form). The refund may take up to 7 working days.

Late or missing refunds (if happens) 
If you haven’t received your refund yet. Follow these steps:

  1. Check your bank account again. 
  2. Contact your credit card/debit card service company. (It may take some time before your refund is officially posted)
  3. Contact your bank. There is often some processing time before a refund is posted. 
  4. If you’ve done all of these, and still have not received your refund yet please contact us at [email protected] or 0312 2509606.

Note:
To return your product make sure your claim has been approved. Do not return your product until your claim has been verified. You should courier  your product to the following address

Deals n lots,
D-283/B1, Quality Godown, near Meezan Bank,
Shershah, SITE Area,
Karachi, 75730.
Sindh, Pakistan

The courier charges paid by the customer will also be refunded upon the presentation of the receipt via WhatsApp 0312 2509606.